When it comes to dealing with carpet cleaning in Hounslow, TW3, give us a call on 020 3743 8596!
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Hounslow provides professional carpet and related cleaning services to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means the carpet cleaning service provider trading as Carpet Cleaning Hounslow.
1.2 "Customer" or "you" means any individual, business, or organisation booking or using the services of the Company.
1.3 "Services" means carpet cleaning and any additional cleaning services agreed between the Company and the Customer.
1.4 "Premises" means the property or location where the Services are to be carried out.
1.5 "Technician" means any employee, contractor, or representative appointed by the Company to perform the Services.
2.1 The Company provides carpet cleaning and related services, including but not limited to carpet and rug cleaning, upholstery cleaning, spot and stain treatment, and ancillary cleaning tasks as specifically agreed at the time of booking.
2.2 The exact scope of Services will be confirmed during the booking process based on the information supplied by the Customer. Any changes or additions to the scope must be agreed in advance and may result in an adjustment to the quoted price.
2.3 The Company reserves the right to refuse to provide Services where the Premises are unsafe, where access is not possible, or where conditions on site differ substantially from the description given at the time of booking.
3.1 Bookings may be made by the Customer through the Company’s designated booking channels as made available from time to time. By placing a booking, the Customer confirms that they are at least 18 years of age and have the authority to enter into a contract.
3.2 When making a booking, the Customer must provide accurate information, including the type and size of the areas to be cleaned, the condition of the carpets or upholstery, access details, and any relevant information regarding stains, damage, pets, or previous cleaning treatments.
3.3 Any quotation provided by the Company is based on the information supplied by the Customer and is subject to revision if that information is inaccurate or incomplete. The Company reserves the right to adjust the price on arrival if the actual condition or size of the job differs significantly from what was described.
3.4 A booking is considered confirmed only when the Company has acknowledged acceptance of the booking and, where required, received any applicable deposit or pre-payment.
3.5 The Customer is responsible for ensuring that someone with appropriate authority is present at the Premises at the agreed time to grant access and to review the work upon completion.
4.1 The Customer must provide safe and reasonable access to the Premises at the agreed time, including adequate parking where possible. Any parking charges, congestion charges, or similar costs incurred solely in relation to the visit may be added to the final invoice where applicable.
4.2 The Customer must ensure that the areas to be cleaned are reasonably free from clutter, fragile items, and personal belongings. The Company is not responsible for moving heavy furniture, electrical appliances, or valuable items unless expressly agreed.
4.3 The Customer is responsible for securing pets and for informing the Company in advance of any health and safety risks at the Premises, including but not limited to loose floor coverings, exposed wiring, hazardous materials, or restricted access areas.
4.4 The Customer must inform the Technician of any existing damage or areas of concern relating to carpets, rugs, upholstery, or flooring before cleaning commences.
5.1 All prices for Services are stated in pounds sterling and, unless otherwise indicated, are inclusive of applicable taxes.
5.2 The Company may require a deposit at the time of booking, which will be deducted from the final invoice. Deposit amounts and conditions will be communicated during the booking process.
5.3 Unless otherwise agreed in writing, payment of the balance is due immediately upon completion of the Services at the Premises. The Company may accept various payment methods, such as cashless electronic payment or bank transfer, subject to availability at the time of service.
5.4 For commercial or repeat customers with an approved account, the Company may agree alternative payment terms, which will be confirmed in writing. Late payment may incur interest and administration charges in accordance with applicable law.
5.5 The Company reserves the right to withhold or suspend Services where payment is overdue or where the Customer has previously failed to make payment in accordance with these Terms and Conditions.
6.1 The Customer may cancel or reschedule a booking by contacting the Company within the notice period specified at the time of booking. Where no specific period is stated, a minimum of 48 hours’ notice prior to the scheduled appointment is required.
6.2 If the Customer cancels or reschedules with less than the required notice, the Company reserves the right to retain any deposit paid or to charge a cancellation fee up to a reasonable proportion of the service price to cover administrative and lost booking costs.
6.3 If the Technician arrives at the Premises at the agreed time and is unable to gain access, or if the Customer is not present to provide access within a reasonable waiting period, this may be treated as a late cancellation or no-show, and a call-out or cancellation fee may apply.
6.4 The Company will use reasonable endeavours to attend on the agreed date and time but may need to cancel or reschedule due to circumstances beyond its reasonable control, such as severe weather, transport disruption, staff illness, or equipment failure. In such cases, any deposit will be transferred to a new booking or refunded if no alternative appointment is acceptable.
7.1 The Company will provide the Services with reasonable skill and care, using professional equipment and cleaning products appropriate to the task.
7.2 While the Company will make every reasonable effort to remove stains and achieve high-quality results, complete stain removal or restoration of carpets and upholstery to an original condition cannot be guaranteed. Some stains may be permanent or may have caused underlying damage.
7.3 Drying times vary depending on ventilation, temperature, humidity, and the nature of the materials being cleaned. Any drying times provided are estimates only and not guaranteed.
7.4 The Customer is responsible for following any aftercare advice provided by the Technician, including guidance on drying, ventilation, and when it is safe to walk on or place furniture back on the cleaned areas.
8.1 The Company will exercise reasonable care to avoid damaging carpets, rugs, upholstery, floors, walls, and surrounding items during the performance of the Services.
8.2 The Customer must notify the Company of any alleged damage or issues with the Services as soon as reasonably practicable and, in any event, within 48 hours of completion of the work. The Company may request evidence and an opportunity to inspect and, where appropriate, rectify the issue.
8.3 The Company’s liability for any loss or damage arising from the provision of the Services is limited to the amount paid by the Customer for the specific service in question, except where such limitation is not permitted by law.
8.4 The Company shall not be liable for:
a. Pre-existing damage, wear, discolouration, shrinkage, fading, or defects in carpets, rugs, upholstery, or flooring.
b. Damage arising from the Customer’s failure to provide accurate information or to notify the Technician of delicate materials, loose fittings, or prior treatments.
c. Any indirect, consequential, or purely economic loss, including loss of profit, loss of opportunity, or loss of reputation.
8.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other matter where such exclusion or limitation is not permitted under applicable law.
9.1 The Customer is responsible for securing and removing any valuable or fragile items from the areas where the Services will be performed.
9.2 While reasonable care will be taken, the Company does not accept responsibility for loss of or damage to cash, jewellery, documents, or other valuables left unattended at the Premises.
10.1 The Company uses cleaning agents and equipment selected to be effective and, when used correctly, safe for typical domestic and commercial environments.
10.2 The Customer must inform the Company in advance of any allergies, sensitivities, or particular health concerns so that suitable products and methods can be considered where possible.
10.3 During and immediately after cleaning, surfaces may be damp, and hoses or cables may be in use. The Customer is responsible for ensuring that adults, children, pets, and visitors avoid hazards and follow any safety instructions given by the Technician.
11.1 The Company will handle and dispose of any waste generated during the provision of the Services in accordance with applicable waste and environmental regulations.
11.2 Waste water and residues from cleaning processes will be managed using appropriate methods and, where necessary, removed from the Premises for proper disposal in compliance with local requirements.
11.3 The Customer agrees not to request or require the Company to dispose of any materials in a way that would contravene applicable waste, environmental, or health and safety regulations.
12.1 The Company aims to deliver a high standard of service. If the Customer is dissatisfied for any reason, they should raise the matter with the Technician at the time of service where possible, so that immediate steps can be taken.
12.2 Any formal complaint should be submitted to the Company as soon as reasonably practicable, providing all relevant details, including date of service, address, description of the concern, and supporting evidence where available.
12.3 The Company will investigate genuine complaints and, where appropriate, may offer a re-visit, partial refund, or other reasonable remedy, having regard to the nature of the issue and the limitations of the Services.
13.1 The Company will collect and process personal information provided by the Customer for the purposes of booking, delivering, and administering the Services, and for handling payments, queries, and complaints.
13.2 The Company will take reasonable steps to keep personal data secure and will not sell or disclose it to third parties except where necessary for performing the Services, complying with legal obligations, or with the Customer’s consent.
14.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise communicated and will apply to bookings made after that time.
14.2 The version of the Terms and Conditions in force at the time of booking will apply to that specific contract for Services, unless a change is required by law or mutual agreement.
15.1 These Terms and Conditions, and any non-contractual obligations arising in connection with them, are governed by and interpreted in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
16.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy provided by these Terms and Conditions or by law shall constitute a waiver of that right or remedy.
16.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services, and supersede any prior understanding or arrangement, whether written or oral.
16.4 Nothing in these Terms and Conditions is intended to confer any rights on any third party, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
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