When it comes to dealing with carpet cleaning in Hounslow, TW3, give us a call on 020 3743 8596!
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
This Privacy Policy explains how Carpet Cleaning Hounslow collects, uses, stores, and protects personal data in connection with our carpet cleaning and related services. It applies to all Carpet Cleaning Hounslow customers in the Hounslow area, including individuals, households, landlords, tenants, and business clients who engage or enquire about our services.
We are committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner in accordance with the UK General Data Protection Regulation and applicable data protection laws.
We collect and process different types of personal data depending on how you interact with us and which services you use. The types of data we may collect include:
Identification and contact details: Name, billing address, service address, and other contact information you provide when you contact us or make a booking.
Booking and service information: Dates and times of appointments, details about the property or premises that are relevant to delivering the service, and any special instructions you provide.
Payment-related information: Limited payment-related details, such as confirmation of payment and transaction information. We do not store full card details when payments are processed through external payment providers.
Communication records: Information you provide when you contact us by phone, form, or other means, such as enquiries, requests, feedback, and complaints, as well as our responses.
Usage and technical data: Basic technical information about your interaction with our online presence, such as date and time of visit and pages or content viewed, where such data is collected by cookies or similar technologies.
We collect personal data in the following ways:
Directly from you when you request a quote, make a booking, ask a question, or otherwise contact us.
During the provision of carpet cleaning or related services, when we record appointment details or job notes required for service delivery and administration.
Through payment processing activities when you pay for services using methods we accept.
Automatically through limited use of cookies or similar technologies when you access our online content, subject to your device and browser settings.
We process personal data only when we have a valid lawful basis under data protection law. Depending on the context, we rely on one or more of the following lawful bases:
Contract: We process your personal data when it is necessary to enter into or perform a contract with you, for example to provide carpet cleaning services, arrange appointments, issue invoices, or manage your bookings.
Legal obligation: We may process certain personal data to comply with legal obligations, such as tax, accounting, and record-keeping requirements.
Legitimate interests: We may process personal data where it is necessary for our legitimate interests and where your interests and fundamental rights do not override those interests. This may include improving our services, managing and developing our business, handling enquiries, preventing fraud, and ensuring the security of our operations.
Consent: In some limited situations, we may rely on your explicit consent, for example where this is required for certain types of marketing or the use of non-essential cookies. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
We use the personal data we collect for the following purposes:
To provide and manage carpet cleaning and related services you request, including arranging appointments, accessing your premises when agreed, and completing the work.
To respond to your enquiries, provide quotes, and maintain communication before, during, and after the provision of services.
To manage payments, invoicing, receipts, and financial records.
To manage customer relationships, including handling feedback, complaints, or service issues, and to improve our services based on your input.
To maintain internal records, conduct analysis that helps develop our services, and support business operations.
To comply with any legal or regulatory obligations placed upon us.
We keep personal data for no longer than is necessary for the purposes for which it was collected. The retention period depends on the type of data and the reasons for processing it.
Customer and booking records: Kept for as long as reasonably necessary to manage our relationship with you, to provide ongoing or repeat services, and to handle any queries or disputes that may arise after the service has been completed.
Financial and transaction records: Retained for a period required by tax, accounting, and legal obligations, typically several years after the end of the relevant financial year.
Communication records: Stored for a period necessary to respond to your enquiry, manage follow-up actions, and maintain evidence of our communications, after which they are securely deleted or anonymised.
When personal data is no longer required, we will securely delete it or irreversibly anonymise it so that it can no longer be associated with you.
We may share personal data with carefully selected third parties who act as data processors on our behalf. These processors only process your data in accordance with our instructions and for the purposes set out in this Privacy Policy.
Examples of data processors include:
Payment service providers who process payments for our services.
IT and hosting providers who support our systems, data storage, and communications.
External professional advisers, such as accountants or consultants, where necessary for business and compliance purposes.
We require all processors to implement appropriate technical and organisational measures to protect personal data and to comply with data protection laws. Processors are not permitted to use your personal data for their own purposes.
We may also share personal data with public authorities, law enforcement, or regulators where required by law or where necessary to protect our rights, property, or safety, or those of our customers or others.
Where it is necessary for us or our processors to transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses or relying on an adequacy decision, in line with applicable data protection requirements.
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Measures may include access controls, secure storage, restricted access to records, and staff awareness.
While we take reasonable steps to protect your information, no system or communication can be guaranteed to be completely secure. You are responsible for taking reasonable precautions to protect your own personal information when you share it with us.
As a customer of Carpet Cleaning Hounslow in the Hounslow area, you have certain rights in relation to your personal data under data protection laws. These rights may include:
Right of access: You can request confirmation of whether we process your personal data and obtain a copy of the data we hold about you.
Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data.
Right to erasure: In certain circumstances, you can request that we delete your personal data where there is no compelling reason for us to continue processing it.
Right to restriction of processing: You can ask us to restrict the way we use your personal data in specific situations.
Right to data portability: In some cases, you can request that we provide your personal data in a structured, commonly used, and machine-readable format, or transfer it to another controller where this is technically feasible.
Right to object: You may object to the processing of your personal data based on our legitimate interests, including any direct marketing activities, in which case we will assess your request and stop processing where required by law.
Right to withdraw consent: Where we rely on consent as the lawful basis for processing, you may withdraw your consent at any time.
If you wish to exercise any of these rights, we may need to verify your identity before we can act on your request. We will respond within the time limits set by data protection law.
If you have concerns about how we handle your personal data, you should first contact us so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any updates will apply from the date they are published. We recommend that you review this Privacy Policy periodically to stay informed about how we process and protect your personal data.
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